Purpose

The overall purpose of the programme is to empower managers in managing conflicts and making early interventions to conflicts, by developing their conflict resolution skills and equipping them with tools to effectively handle workplace issues.

Programme components and objectives

The programme comprises 3 online modules. Before each module, participants are invited to complete a number of recommended or mandatory prerequisites (reading or completion of online courses).

Module 1: Conflict management, including the victim- centred approach

Module 2: Mediation Skills - Key Principles and Techniques

Module 3: Psychological Safety in Teams

Download the concept note and the 3 modules.